Inbound call centers software

Over the years, we have developped our solutions based on the recommendations of our clients. Thanks to our cloud-based software, we are commmitted to offering the best working conditions to your agents. Our inbound call center helps you deliver an high quality customer experience Who better than the users to tell us what functionality they need for the software. This proximity with our customers allows us to provide you with modern and user-friendly features  : real time reporting, recording of calls, predictive dialer, supervision tool, automated tasks, shared agenda, ect.

 

Software for Virtual Receptionist Services

Ubicentrex is a powerful inbound call center solution that allows your agents to set up an appointment within a few clicks, to program automated appointment reminders by mail or text messages and to communicate intuitively with your clients through live chat. Our software has been designed to manage remotely the specificity of your clients such as doctors, lawyers or businesses.
The shared calendar allows teleworkers to manage handily bookings without any additional costs. In this way, each agent can handle more callers and customers thanks to the cloud-based interface. Each Ubicentrex planning is coupled with a messagery system to easily communicate with customers and send them attachments.

Messaging

Each customer has access to his personal e-mail, which bridges the gap between the Secretary and the customer. This messaging allows you to communicate quickly, to send attachments (planning of the historic day of calls, etc.) or even send the address of a patient to the doctor.

Billing module

In order to centralize all the uses in the same place, the software Ubicentrex puts at your disposal a complete billing module which allows to edit invoices, taking into account the consumption of your customers, create items or packages and generate files of SDD. You can manage multiple contracts and invoices. This tool represents a great time savings thanks to its automatic posting of articles. At the end of the month, the bills generate themselves and you only have to proofread them before sending them to the customers.

Ubiclic, it is a tool for making on-line appointments  developped by Ubicentrex. With a few clicks, users can access the calendar of their professional. Doctor, lawyer, or artisan, Ubiclic centralizes all appointments in the same place.
Check out Ubiclic

shared calendar software

iOS & Android app

In order to simplify the life of users, we have developped a mobile application that allows you to have visibility on the schedule.

Integration of third-party softwares

Ubicentrex was designed to be an open crm platform to simplify usage for professionals who use various services. Our software allows to trace back an agenda of one of another software instead of ours, if your customer wants to. To do so, we integrate other softwares in ours and ensure the recording of data. This integration is fully transparent and can be implemented without additional cost.

Sync Google Calendar and CalDAV

If a user wants to view its schedule on a different calendar than Ubicentrex, he can. The two-way synchronization is a real asset : it copies all appointments made on Ubicentrex on the synchronized calendar and vice versa.

The number of people who use the Ubicentrex agenda

6172 users