Inbound call centers

Handling inbound calls and customer services can be tricky, but the software to manage them should not be. That is why Ubicentrex has provided well-thought-out tools for hotlines and virtual receptionist services, since 2009. We make the communication between you and your customers easier, efficient and optimal. Ubicentrex is a crm solution bound to handle incoming calls and increase customer satisfaction. And when inbound call center volumes spike, you will have the solution you need to instantly connect callers with the right agent. 

Supervision

Always keep a watchful eye on ongoing calls, your teleworkers and sales representatives. Monitor the performances of your telephone hotline. You can also view incoming calls, the telephone waiting time and missed calls at a glance. Listen to your agents in communication and help or advice at any time thanks to the shared web-interface. Our software helps reducing the waiting time of your call centers by up to 30 %. This allows you to reduce customer churn and improve your customer satisfaction.

Shared calendar

Because no two customers are exactly alike, we have developped an optimized agenda for virtual receptionist agencies. This shared calendar is designed to match professionals' needs (doctors, lawyers, businesses). With this tool, let your virtual receptionist services schedule appointments quickly by cheking your clients’ availabities or layering their calendars in a single view.  They also have the possibility to customize your clients' calendar to meet their needs through the slots and the reasons for appointment. Shareable calendars integrate seamlessly with planned appointments, vacations or canceled appointments so you always know what is next. Agendas are real-time updated to avoid duplication and ensure the validity of the appointment. You and your customers will be granted access to data, which are saved and stored safely. 

 

Computer telephony integration (CTI)

Ubicentrex offers an all-in-one pack. The advantage is to have a solution that centralizes everything in the same place. Booking appointments and handling calls at the same time have never been easier  thanks to the computer telephony integration. When you receive a call from Dr. Smith, in one click you get the call and display his agenda. In another click you can transfer the call to the doctor. Moreover, it enables you to deploy easily new capabilities and to meet the call flow growth.

This CTI offers even more opportunities. For example, by clicking on a date, you can directly listen to the call associated with this event.  

 

Ubicentrex features
Shared calendar
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Automated Billing system
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Smart waiting list
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Automatic call distribution
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Confirmations and reminders of appointments by SMS and email
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Customized voicemails and greeting messages
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 integration of third party software
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Call recording
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Sync Google Calendar and CalDAV
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iOS  & Android app
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